What kinds of products do you offer on your website?
We offer a wide range of personalized products, including custom jewelry, phone cases, photo frames, coffee mugs, home decor items, and more. Our products are perfect for any occasion and make great gifts for your loved ones or even yourself.
How do I place an order on your website?
To place an order, simply select the product you would like to purchase and click on the "Personalize" button to customize it according to your preferences. Once you're happy with your design, click on the "Add to Cart" button and proceed to checkout.
How long will it take to receive my order?
The delivery time will vary depending on your location and the shipping method you choose at checkout. We offer standard and expedited shipping options, and estimated delivery times will be provided to you during the checkout process.
What if I'm not satisfied with my purchase?
We strive to provide our customers with the highest quality products and the best possible shopping experience. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange a return or exchange.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Can I cancel or modify my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to cancel or modify it.
Do you offer international shipping?
No, We do not ship items outside of Australia yet.
How can I contact customer service?
If you have any questions or concerns, please feel free to contact us using the "Contact Us" form on our website or by sending an email to info@paintmatic.com.au. Our customer service team will be happy to assist you.